سياسة الخصوصية

Welcome to Nakhatuna. We recognize the importance of personal privacy and responsible information management when individuals interact with digital applications and online services.

This sample privacy policy explains the types of information that may be relevant to the operation of the Nakhatuna platform, the purposes associated with using such information, and the different interactions involving customers, productive families, and platform administration.

Protecting personal information is an important consideration in the design and operation of digital services. Information requested from users should be relevant to the features being provided and should be handled in a clear and organized manner.

1. Information Provided During Registration

When creating a customer account, users provide basic information such as their names, mobile phone numbers, and selected cities. Additional information, including email addresses and profile photographs, may be provided where those fields are optional.

Productive families provide information relating to their businesses, including productive family names, descriptions, mobile phone numbers, operating cities, and selected product categories.

These details help distinguish user accounts and support the presentation of information appropriate to the account type and selected location.

2. Account Verification

Nakhatuna uses mobile phone verification as part of its registration and authentication process.

A verification code is sent to the mobile number provided by the user so that the required account authentication steps can be completed.

Users should keep verification codes confidential and avoid disclosing them to unauthorized individuals.

Changing a registered mobile number may require additional verification before the new number becomes the primary number associated with the account.

3. Location Information

Location information is relevant to the application's ability to present productive families located near customers and organize results according to geographical proximity.

Customers may also select their preferred city from the available options within the application.

The selected city influences the products and productive family information displayed to the user.

Productive families may specify or update their locations to help customers understand where their activities are based and support direct collection arrangements.

4. Product and Productive Family Information

Information displayed in the application may include productive family names, profile images, descriptions, cities, and preparation times.

Product listings may contain names, prices, descriptions, photographs, demonstration videos, and available promotional discounts.

This information helps customers discover products, review relevant details, and decide whether to contact a productive family for further discussion.

5. Application Usage Information

Digital applications may use operational information associated with selected language settings, notification preferences, chosen cities, and other configuration details required to provide available features.

Such information supports the presentation of relevant content and helps maintain an organized experience according to the settings selected by individual users.

6. External Communication Through WhatsApp

Nakhatuna allows customers to open WhatsApp for direct communication with productive families.

When users move from Nakhatuna to an external communication application, messages and related interactions may be subject to that external service provider's own terms and privacy practices.

Users are encouraged to review the privacy settings of any external communication service and exercise caution when sharing personal, financial, or otherwise sensitive information.

7. Payments and Bank Transfers

Nakhatuna does not operate an integrated electronic payment gateway for purchases made between customers and productive families.

Product payments take place directly between the parties through cash payment upon collection or direct bank transfer.

Customers and sellers should verify the relevant banking information and agreed payment amounts before completing any transfer.

Both parties are encouraged to avoid disclosing financial details that are unnecessary for the agreed transaction.

8. Contacting Platform Administration

The application provides a Contact Us feature through which users may submit questions, suggestions, complaints, and other inquiries.

Submitting a message may require a name, email address, and message content, while additional classification information may be optional.

These details support the handling of inquiries and provide a means of responding through the available communication channels.

9. Account Settings and Data Management

Registered users can review and modify certain account information through the profile and settings features provided by the application.

Available settings include language preferences, notification controls, and account deletion options subject to applicable system requirements.

Some account changes may require identity verification, and account deletion may be restricted when unfinished orders are associated with the relevant account.

10. Third-Party Services

Certain application features may depend on external services, including mobile messaging, digital maps, email delivery, and external communication applications.

These services support functions such as verification messages, geographical information, and communication with other parties.

Each external provider may maintain its own policies regarding the information processed through its services.

11. Account Protection

Users should protect their personal information, keep verification codes confidential, and avoid submitting sensitive information through suspicious links or untrusted applications.

Users are also encouraged to check relevant details before sending messages or completing direct bank transfers.

Appropriate care should be taken when communicating with other parties outside the platform.

12. Questions and Feedback

Users may contact Nakhatuna administration through the communication options available within the application if they have questions or concerns about personal information or the general user experience.

Clear information, appropriate account controls, and periodic review of approved privacy documentation are important considerations for maintaining a responsible digital platform